Delivery and handling

1. ORDER PROCEEDING TIME

Your order will be shipped within 72 hours after receiving the payment. Sometimes it happens though that for any reason we have to get the item from the supplier and then, the proceeding time can take up to a few more days days or as agreed. We will contact you when we know that the proceeding time could be prolonged.

Please remember, that orders which are not paid within 4 working days will be automatically cancelled.

2. SHIPMENT METHODS AND TIMES

The Vortex Webstore shop delivers the orders with CTT Portugal. This ensures that you will get the detailed tracking info all the time and you will exactly know what happens with your package. Most of the orders are being delivered within 3-5 working days. The maximum delivery time is 10 business days within EU if no delays above mentioned occur. Outside the EU it varies between 5 days to 21 days.

The shipping time varies and depends on your country of residence.

3. SHIPMENT COSTS

The shipping cost in our store are dependent on the items weigh, destination country and shipping courier. Therefore you will get the shipment price at the checkout.

4. PROBLEMS WITH DELIVERY

In case you don’t get the order within the estimated timeframe, please contact us at shop.gaerea@gmail.com and we will track down the problem and help you. In case the package is missing (which happens very rarely) we will send a new order or put in a refund if requested.